Utility Billing Clerk

Position Objectives:

The Public Utilities Billing Clerk performs a variety of clerical, bookkeeping, customer service and office support to facilitate the billing and accounting of electric, water, sewer, stormwater, street lights, and other public services as well as providing office support to City Hall.

Duties and Responsibilities:

•          Balance cash receipt entries and prepare bank deposits; check manual totals against software generated totals.
•          Compose, type and edit correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.
•          Sort and distribute incoming mail and process outgoing mail. Maintain postage machine and order supplies.
•          Open/close front desk; answer phones.  
•          Accurately setup ACH transactions for utility customers.
•          Prepare late/delinquent notices for mailing and call delinquent customers prior to discontinuing services.
•          Research and compile account histories of consumption patterns, service calls, and similar information to assist in resolving disputed billing or service maintenance inquiries.
•          Responds to telephone calls and walk-in customer concerns relating to electric, water and sewer rates, storm water charges, street light fees, high usages, and billing procedures.
•          Receive payments for multiple departments, balance cash drawers and customer’s payments, provide receipts for payments received, and receive and process credit card payments.  Record all utility payments and post to customer accounts.
•          Review, balance, and enter daily liquor store sales.
•          Create and update utility billing forms.
•          Process assigned documents in document imaging software for multiple departments.
•          Coordinate utility billing and recording functions related to automated and manual meter readings.
•          Maintain utility billing records including setting up new accounts, keeping customer records up to date and arranging for special meter readings and billings when customers move.
•          Monitor data to identify consumption irregularities and report findings to Supervisor.
•          Enter building and zoning permits into Laserfiche system.
•          Issue pet licenses.
•          Maintain stormwater files and updates in system.
•          File/scan accounts payable invoices.  Prepare receipts and accounts payable checks for mailing.
•          Provide backup to Public Utilities Billing Supervisor as assigned.
•          Provide backup to Public Utilities Secretary as assigned.
•          Provide support to the Finance Department with other duties as assigned. Assists with other municipal accounting and office functions.
•          Attend training, education and meetings as assigned.

While these are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as part of their role with the City.

Minimum Requirements:

Knowledge, Skills and Abilities

•          Working knowledge of modern office practices and procedures.
•          Knowledge of bookkeeping principles and practices.
•          Working knowledge of computers and software including Microsoft Office Products (Access, Outlook, Excel and Word).
•          Ability to read and understand correspondence, memoranda and directives.
•          Ability to maintain effective public relations and deal with hostile or emotional persons.
•          Effective communication skills, both oral and written.
•          Ability to perform mathematical computations.
•          Ability to perform fairly standard procedures and tasks where basic analytical ability is required. Problem solving impacts department operations.
•          Ability to maintain effective working relationships with a wide variety of internal and external contacts to achieve organizational objectives.

Physical and Mental Requirements

Positions in this job typically require frequent sitting and standing, intermittent bending or stooping, and keyboarding. There is sustained exposure to computer keyboards and video screens. This position is generally light-duty and may require the exertion up to 25 pounds of force on occasion and the ability to lift, carry, push, pull and move objects.

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Desirable Training and Experience:

Associate Degree in accounting, data processing, business or related topics and three years’ work experience in billing, collections, customer service or other relevant work; or an equivalent combination of education and experience. Must have a valid driver’s license.

Benefits: